TERMS & CONDITIONS

1.0 Introduction

Welcome to roshanex.pk (“roshanex.pk”, “We”, “Our”, or “Us”), a premier e-commerce destination operating within Pakistan. By accessing or using our platform, you acknowledge that you have read, understood, and agreed to be bound by these terms and conditions.

1.1 Permitted Use of Website

This website is intended for personal, non-commercial use only. You are strictly prohibited from using the site for any unlawful or unauthorized activities, including but not limited to intellectual property infringement, the transmission of malicious software, or engaging in fraudulent behavior.

1.2 Intellectual Property Rights

All content featured on this platform—including text, graphics, branding, images, and software—is the exclusive property of roshanex.pk or its licensors and is protected by international copyright and trademark laws. No part of this website may be reproduced or redistributed without our express written authorization.

1.3 Accuracy of Product Information

We aim to provide the most precise and comprehensive product data possible. However, we do not guarantee that product descriptions, imagery, or pricing are entirely free of errors or always up-to-date. We reserve the right to rectify any inaccuracies or omissions and to modify information at any time without prior notification.

1.4 Pricing and Financial Terms

All prices are listed in Pakistani Rupees (PKR) and exclude applicable taxes. We accept a range of payment methods, including cash on delivery, bank transfers, and credit/debit cards. We reserve the right to adjust pricing and accepted payment modes at our discretion. For comprehensive details, please consult our Payment Policy.

1.5 Inventory Availability

All orders are subject to stock availability. If an item becomes unavailable after an order is placed, we will notify you promptly to offer an alternative or process a refund. While we strive for inventory accuracy, we cannot guarantee the immediate availability of every item listed.

1.6 Logistics and Shipping

We provide shipping services across Pakistan. Our specific delivery guidelines are detailed in a separate Delivery Policy. While we prioritize timely distribution, please note that delivery dates are estimates. We are not liable for delays or damages caused by third-party courier services.

1.7 Returns, Refunds, and Exchanges

We maintain a policy for returns and exchanges on eligible products as detailed in our Return, Refund & Exchange Policy. We reserve the right to decline any requests that do not meet our established eligibility criteria.

1.8 Product Warranties

roshanex.pk acts as an intermediary e-commerce platform and does not provide direct warranties for the products sold. All warranties and technical support are provided solely by the respective manufacturers or authorized importers. Customers are advised to contact the relevant brand’s service centers for any warranty-related claims.

1.9 Data Privacy

We are dedicated to safeguarding your personal information. Our data handling practices are thoroughly explained in our Privacy Policy.

1.10 Limitation of Liability

roshanex.pk shall not be held liable for any direct, indirect, or consequential damages resulting from the use or inability to use our services or products. Our total liability is strictly limited to the amount paid by the customer for the specific product or service in question.

1.11 Indemnification

You agree to indemnify and hold harmless roshanex.pk, its affiliates, and its staff from any claims, legal fees, or damages arising from your misuse of the website or your violation of these terms.

1.12 Governing Law and Jurisdiction

These terms are governed by the laws of Pakistan. Any legal disputes or claims arising from the use of this website shall be subject to the exclusive jurisdiction of the courts located in Karachi, Pakistan.

1.13 Policy Amendments

We reserve the right to update these terms and conditions at any time. Your continued use of the platform following any changes constitutes your acceptance of the updated terms.

1.14 Conclusion

Thank you for choosing roshanex.pk. If you have questions regarding these terms, please contact us at info@roshanex.pk.