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FAQ’s
Do I need an account to place an order?
Our platform is designed for a streamlined and hassle-free shopping experience. You can effortlessly place an order as a guest without the need to create an account; we only require a few essential details to process your request.
What payment methods do you accept?
We provide flexible payment solutions designed for your convenience. For all orders valued under Rs. 25,000/-, we offer a seamless Cash on Delivery (COD) service. For premium orders exceeding Rs. 25,000/-, we facilitate payments through secure and verified Bank Transfers.
What shipping methods do you provide?
We have established a partnership with Leopard Courier—a renowned and trusted name in logistics—to guarantee swift and dependable delivery services throughout Pakistan.
How long will it take to receive my order?
We aim for maximum efficiency by tailoring our delivery timelines to your specific location.
For Nationwide Deliveries: Orders placed outside of Karachi are typically delivered within 2 to 7 business days.
For Karachi Deliveries: We provide the convenience of same-day delivery for our valued customers located within Karachi.
What is your return policy?
At roshanex.pk, we prioritize our customers’ satisfaction and offer a transparent Refund and Exchange Policy to ensure a secure shopping experience. The following terms apply to all returns and exchanges:
Documentation & Accessories: All returned items must include their original documentation and all included accessories.
Processing Time: Please allow up to two weeks for the processing of return or exchange requests.
Incorrect Deliveries: If you receive an item different from your order, please do not use it; we will arrange a prompt exchange.
Shipping Costs: Customers are responsible for return shipping fees, except in cases where the product is confirmed to be defective.
Refund Eligibility: Refunds are exclusively applicable to items purchased at regular prices.
Exclusions: Products showing malfunctions due to improper use or items that have been burned/damaged by the user are not eligible for return.
Defective Products: Items confirmed as defective will be repaired, exchanged, or refunded.
Damage Reporting: Any damage occurring during transit must be reported to us within 3 days of delivery.
Claim Window: Requests for refunds or exchanges must be submitted within 3 days of receipt. Items must be unused and in their original condition.
In-Store Pickups: For orders collected via local store pickup, all claims for refunds or exchanges must be handled directly at the store.
Verification: All refunds and exchanges are finalized only after a thorough testing and inspection of the returned products.
